Privacy Policy

Maintaining the security of your private data and respecting your privacy rights is a priority at Hanover Company. We pledge to always fairly and legally process your data, keep it safe to the best of our abilities, and be transparent about exactly what data we collect and how we process it.

Hanover Company may collect the following information about you:

• Your name.
• Your contact details (email address, telephone numbers).
• Your correspondence with Hanover Company.
• Your communication and marketing preferences.
• Your interests, preferences, feedback, and survey responses.
• Your online browsing activities on www.hanoverco.com
• Your location.
• Other publicly available information you have shared via a public platform.

In certain instances, such as applications for residency, we may need to collect more detailed personal information. Some of your personal data is collected in a direct manner; for example, when you provide your name and contact details to submit an inquiry with Hanover Company, including one of its affiliates. Other personal data may be collected indirectly; for example, your browsing history as you interact with our website. We may also receive personal data from trusted third parties who provide services to Hanover Company.

EEOC / Affirmative Action Reporting. In conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission (“EEOC”), the Office of Federal Contract Compliance Programs (“OFCCP”) and similar state and local regulatory agencies, we may ask you to provide us with self-identifying information (such as veteran status, gender and ethnicity). Providing such self-identifying information is voluntary, but if you do provide us with such information, we may submit that information, to the EEOC, the OFCCP and similar state and local regulatory agencies or otherwise use or disclose it for business-related purposes, including, without limitation, responding to information requests and fulfilling regulatory reporting requirements.

We may also compile aggregate or deidentified information that does not identify you personally. We do not limit the ways in which we may use this non-personal data. We commit to maintaining and using this deidentified data without attempting to restore the data so that it would identify specific individuals.

A cookie is a small text file containing information that a website transfers to your computing device for record-keeping purposes. A cookie cannot give us access to any information beyond what you provide us. Cookies store information about browsing behavior and consumer preferences and can be used to analyze the user experience and personal journey around our website. Most web browsers automatically accept and save cookies; consult your browser’s help documentation if you want information about altering your browser’s settings regarding cookie processing. If you disable cookies you may still view the publicly available information on our website.

Some information about your use of the website and certain third-party services may be collected using Tracking Technologies across time and services, and used by Hanover Company and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the website and certain third-party services. See “Your Rights” Section below regarding certain choices regarding these activities.

Hanover Company is giving you notice of the Tracking Technologies and your choices regarding them explained in the “Your Rights” Section below so that your consent to encountering them is meaningfully informed.

• Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
• Property Owners. We share information such as your name, contact information, and marketing and communication preferences with the property owner of your Hanover Company-managed property, as well as any affiliates, sister companies, subsidiaries, joint ventures, or other companies under common control of the property owner.
• Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
• Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
• Service Providers. We share your information with service providers. Among other things service providers help us to administer our website, conduct surveys, provide technical support, and process payments.
• Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.

Hanover Company will only transmit your personal data to partners who share our commitment to data protection and privacy.

Aside from our trusted partners, Hanover Company will not disclose or sell your personal data to any third party, unless required by law.

• Selling and supplying properties, products and services to our customers.
• Fulfilling duties to our customers, employees, partners, investors, shareholders and other stakeholders.
• Promoting, marketing, and advertising our products and services, or those of our trusted partners and property owners.
• Sending promotional communications relevant to specific customers about our products, services, and events, or those of our trusted partners and property owners.
• Understanding our customer’s needs, activities, preferences, and behavior.
• Offering improvements to our existing products and services and developing new products and services.
• Complying with legal and regulatory obligations.
• Being effective in defense of legal claims or regulatory enforcement actions.
• Preventing, detecting, and investigating crime or fraud, including working with law enforcement agencies.
• Protecting Hanover Company, its customers and employees, by taking legal action against criminal acts of third parties.

You have the following rights:

• The right to confirm whether we are processing your personal data.
• The right of access. The right to ask for a copy of your personal data that we retain.
• The right to erasure. The right, in certain circumstances, to ask us to delete your personal data, should we no longer have a legal reason to hold it.
• The right of rectification. The right to ask for your personal data be updated or corrected.
• The right to object. The right to opt out of marketing communication and targeted advertising or object to the use of your data should we not have a legitimate reason to do so.
• The right to restrict processing. The right, in certain circumstances, to ask us to retain and secure your personal data but not otherwise use it.
• The right of data portability. The right, in certain circumstances, to ask us to prepare and transmit some of your personal data to another organization in a structured format.

If you wish to exercise any of the rights listed above, please email [email protected] with the details of your request. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”

Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your contact information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to fulfill your request.

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Our websites are intended for a general audience of 18 years of age or older and are not directed to anyone less than 18 years of age.

We do not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”) (“Children’s Personal Information”) in a manner that is not permitted by COPPA. If we obtain knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.

Any California residents under the age of eighteen (18) who have registered to use one of our websites and who posted content or information on one of our websites, can request removal by contacting us at [email protected] referred to in this document as “Email Address” , detailing where the content or information is posted and attesting that you posted it. We will then make reasonable good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished or archived content by search engines and others that we do not control.